Refund policy

At NPC Wear, we take pride in creating custom, high-quality apparel designed for gamers and fans of dark fantasy aesthetics. Because all of our products are made-to-order and printed specifically with your selected design, our returns policy reflects this.

1. All Sales Are Final

All NPC Wear products are made-to-order and custom printed.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Personal preference

Please double-check sizing charts and product details before purchasing.

2. Damaged or Defective Items

If your item arrives damaged or defective, we will happily replace it or issue a refund.
To report a damaged or defective item:
1. Contact us within 14 days of receiving your order via the contact button in the bottom right.
2. Include photos of the issue and your order number.
Once verified, we will arrange a replacement at no additional cost.

3. Shipping Issues

While we take every precaution to package and ship your order securely, we are not responsible for delays caused by postal services.
If your item is lost in transit, we will work to resend your order when possible.

4. Questions or Concerns

We’re here to help! If you have any concerns about your order, please contact us before leaving feedback.
Our goal is to make every NPC Wear experience smooth and enjoyable.